Ingrid Y. Lin, is a Professor of the School of Travel Industry Management at the University of Hawai‘i at Mānoa. She is also currently serving as one of the executive co-editors of the Journal of Hospitality and Tourism Education.  Her area of expertise includes services/hospitality marketing and consumer behavior. She teaches hospitality- and marketing-related courses at both the graduate and undergraduate levels. Her research work and interests include servicescape aesthetics and design, health and wellness, AI and service robots in hospitality and tourism industry, green hotel design and branding, consumer experience (emotions, perception, evaluation, and behaviors), cross-cultural studies, inter-cultural service encounter, luxury resort spa management and education, consumer/tourists’ shopping behaviors, and restaurant tipping systems. Her publications are in several scholarly business, hospitality, and tourism journals. 

Dr. Lin received her Ph.D. in hotel, restaurant, and institutional management from Pennsylvania State University, a Master of Science in hospitality industry studies from New York University, and a Bachelor of Science in hospitality administration from Boston University. She has academic/teaching experience both in the U.S. (Saint Xavier University in Chicago, IL; Penn State University in State College, PA) and in Taiwan (Tunghai University, Providence University, and Ling Tung University in Taichung, Taiwan). 

Dr. Lin was awarded the Teaching Excellence Award during her tenure with the School of Travel Industry Management (TIM) at the University of Hawaii at Manoa. Before joining the TIM School, she was also given the Faculty Recognition of Excellence in Scholarship Award in recognition of her scholarly work from the Graham School of Management at Saint Xavier University. Her industry experience includes working for the St. Regis Hotel in New York City and the Hilton International Hotel in Taipei, Taiwan.