Tentative Program Overview
June 19 (Thursday)
- 9:00 am – 4:00 pm Registration
- 1:15 pm Opening Remarks and Review of Agenda
- 1:30 pm Paper Presentations (Sessions 1 and 2)
- 3:00 pm Break
- 3:30 pm Paper Presentations (Sessions 3 and 4)
- 5:00 pm Adjourn
- 6:00 pm Reception
June 20 (Friday)
- 8:30 am Plenary Session
- 10:00 am Break
- 10:30 am Plenary Session
- 12:00 noon Lunch
- 1:30 pm Plenary Session
- 3:00 pm Break
- 3:30 pm Paper Presentations (Sessions 5 and 6)
- 5:00 pm Adjourn
- 6:00 pm Reception
June 21 (Saturday)
- 8:30 am Plenary Session
- 10:00 am Break
- 10:30 am Paper Presentations (Sessions 7 and 8)
- 12:00 noon Closing Comments
- 12:30 pm Adjourn
Paper Presentation Sessions
1. Toward a Better Understanding of the context of Service and Value Creation
- Session Chair/Discussant: Michael Merz
- Helge Lobler “The Social Construction of Value.”
- Jeanette Blomberg and Marietta Baba “Situating the Social in the Science of Service.”
- Anu Helkkula, “The Who and What in Service Experiences.”
2. Issues in Service Logic and Service Science
- Session Chair/Discussant: Uta Herbst
- Joao Cunha, Lia Patricio, Raymond P. Fisk, “A Transdisciplinary Approach to Co-Creating Service Education: The Case of the Graduate Program in Service Engineering and Management at the University of Porto.”
- Jaqueline Pels, “WHEN 1 + 1 + 1 = 4: Re-Creating Business Logics.”
- Katherine Tyler, “Service Dominant Logic: Service in the Global Market for International Equity Securities.”
3. INFORMS Special session on Service Science
- Session Chair/Discussant: Katherine Tyler
- Robin Qui, “Transformation to Satisfaction Excellence: Automobile Service Competitiveness Study in the Global Market.”
- Victor Tang, Ruoyi Zhou, Fugee Tsung, Robin Qui “First Principles of Service Science.”
- Shigeki Sugiyama, “Ubiquitous Framework in Service Science.”
4. Deeper Understanding of the Co-creation of Value
- Session Chair/Discussant: Katherine Tyler
- Michael Merz, Yi He, and Stephen L. Vargo, “The Co-Creation of Brand Value: A Service-Dominant Logic Perspective.”
- Michael Kleinaltenkamp, Michaela Haase, and Stefan Chatrath, “Co-creation of value and its implications for marketing management.”
- Ingvill Hestenes, Cecilie Karlsen, Tor Andreassen, “Breaking Free from Product Innovation.”
5. Additional insights on Service, Value, and Innovation
- Session Chair/Discussant: Jaquie Pels
- Yoshinori Fujikawa, “Service Globalization: Challenges for Internationalizing Value Co-Creation Process.”
- Naveen Amblee, “Degrees of Self-Service: Self-Service Technologies in the New Dominant Logic.”
- Naveen Amblee, “Reconceptualizing Digital Goods as Digital Service.”
6. Toward a Fuller Understanding of Service Systems • Session Chair: Jaquie Pels
- Session Chair: Jaquie Pels
- Jennifer Chandler and Waldemar Pfoertsch, “Structure as Strategy: Management of Service Provision Systems.”
- Lilian Wu, Melissa Archpru Akaka, and Stephen L. Vargo, “The Co-Creation of Value: From Product to Service-Oriented Operations.”
- Richard Varey, “The New Wealth and Wellbeing of Nations: A Cultural Evolution Explanation.”
The S-D Logic Doctoral Colloquium will begin on Tuesday, June 17 at 1:00 pm and will end on Sunday, June 22 at 12:00 noon.