Overview

Founded in 1992 by Roland Rust, the Frontiers in Service Conference is considered by many to be the world's leading annual conference on service research. The conference has a very global nature, and generally draws attendees from 35 countries or more from around the world. It is sponsored annually by the Center for Excellence in Service at the University of Maryland.

The Frontiers in Service Conference features a unique international mix of business people and academics, and a cross-functional list of topics, including service science, service marketing, service operations, service human resources, service information technology, e-service, service innovation, and customer relationship management. Speakers at the conference include many of the leading service experts, including high-ranking executives and prominent academics from around the world.

2009 Frontiers in Service Conference

18th Annual Frontiers in Service Conference
October 29 - November 1, 2009, Honolulu, Hawaii, USA

With representation from 41 countries and over 300 attendees registered for the 2008 conference, Frontiers 2009 will again be the world's leading service conference. The conference and sessions will be hosted by the Shidler College of Business, University of Hawaii at Manoa on the island of Oahu. Plenary sessions will take place all day Friday and on Sunday morning, and concurrent sessions will be held all day Saturday. The conference will open with a reception Thursday evening and will feature the awards dinner and a special networking event during the evenings.

We will highlight the work of business practitioners presented during the concurrent sessions with our 2nd annual Best Practitioner Presentation Award. The winning presentations will be selected during the conference.

Confirmed Plenary Speakers include Robert Morris (VP, Services Research, IBM), John Seeley Brown (co-author of "The Only Sustainable Advantage"), Richard W. Oliver (CEO, American Sentinel University), and W. Brian Arthur (Citibank Professor, Sante Fe Institute).

Co-sponsored by:

Shidler College of Business
University of Hawai‘i at Mānoa
Center for Excellence in Service
Robert H. Smith School of Business
University of Maryland

Co-chairs:

Stephen L. Vargo
(University of Hawai‘i at Mānoa)
Roland Rust
(University of Maryland)

For more information, contact Carrie Baran at cbaran@rhsmith.umd.edu or (301) 405-8502


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2009 Frontiers in Service Conference
Home	Sponsored By Overview Founded in 1992 by Roland Rust, the Frontiers in Service Conference is considered by many to be the world's leading annual conference on service research. The conference has a very global nature, and generally draws attendees from 35 countries or more from around the world. It is sponsored annually by the Center for Excellence in Service at the University of Maryland. The Frontiers in Service Conference features a unique international mix of business people and academics, and a cross-functional list of topics, including service science, service marketing, service operations, service human resources, service information technology, e-service, service innovation, and customer relationship management. Speakers at the conference include many of the leading service experts, including high-ranking executives and prominent academics from around the world. 2009 Frontiers in Service Conference 18th Annual Frontiers in Service Conference October 29 - November 1, 2009, Honolulu, Hawaii, USA With representation from 41 countries and over 300 attendees registered for the 2008 conference, Frontiers 2009 will again be the world's leading service conference. The conference and sessions will be hosted by the Shidler College of Business, University of Hawaii at Manoa on the island of Oahu. Plenary sessions will take place all day Friday and on Sunday morning, and concurrent sessions will be held all day Saturday. The conference will open with a reception Thursday evening and will feature the awards dinner and a special networking event during the evenings. We will highlight the work of business practitioners presented during the concurrent sessions with our 2nd annual Best Practitioner Presentation Award. The winning presentations will be selected during the conference. Confirmed Plenary Speakers include Robert Morris (VP, Services Research, IBM), John Seeley Brown (co-author of "The Only Sustainable Advantage"), Richard W. Oliver (CEO, American Sentinel University), and W. Brian Arthur (Citibank Professor, Sante Fe Institute). Co-sponsored by: Shidler College of Business University of Hawai‘i at Mānoa Center for Excellence in Service Robert H. Smith School of Business University of Maryland Co-chairs: Stephen L. Vargo (University of Hawai‘i at Mānoa) Roland Rust (University of Maryland) For more information, contact Carrie Baran at cbaran@rhsmith.umd.edu or (301) 405-8502

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2009 Frontiers in Service Conference

Sponsored By

Overview

2009 Frontiers in Service Conference